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Store Policies
Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover.
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 3-10 business day delivery time.
Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, most items will be shipped directly from the supplier to the customers, when the payment is received. There is a rare possibility of an out-of-stock situation. In this case we will offer full refunds.
Return Policy. Please email me at support@airsoftgunstoday.com, and I will give you further information on return policy.
This supplier does not usually accept the Airsoft AEG"""'s and Spring Gun returns. You must have a Return Authorization(RA) number before returning any merchandise.
The following are the Return Shipment Policies:
- There is a 15 day limited warranty on all of our airsoft guns. The warranty includes all defects in the airsoft gun for 15 days (ie. the gun stops working properly). No Returns will be accepted if the user has caused the defect to occur in any of our products (ie. Opened the airsoft gun to expose the parts.)
- DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 25% Returns Processing Service Charge.
- Defective product must be in original factory carton with all original packing materials.
- All miscellaneous materials such as manuals, accessories and optics must be returned. If any of these materials are missing, your account will be billed accordingly.
- The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
-Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
- Return Authorization numbers are good for fifteen (15) days only. Any products returned after the expiration date will be refused.
- If the product is found to be non-defective, an inspection fee of 25% per unit, will be billed to your account.
Refunds: You can expect a refund in the same form of payment originally used for purchase within 7 to 15 business days after we receive your return.
Note: All returns are for refund only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.
It could change depending on product, so contact support@airsoftgunstoday.com with any questions first.
Additional Details:
1. The five boroughs of New York City (Manhattan, Brooklyn, Bronx, Queens and Staten Island). The zip codes pertaining to these boroughs are: 100xx-104xx, 111xx, 112xx-114xx, and 116xx). Within these zip codes, we are unable to ship air rifles and pistols that shoot metal ammunition. We are also unable to ship blank guns to these zip codes. We are not permitted to ship wrist-braced slingshots to New York State.
2. New Jersey - We are not permitted to ship airguns to New Jersey. Residents of New Jersey can buy BB guns from us through a designated local gun store after acquiring an Airgun Permit. New Jersey law states that a firearm is any handgun, rifle, shotgun, air gun, gas gun, machine gun, or any gun. We are not permitted to ship slingshots anywhere in New Jersey.
3. Washington DC - Unable to ship any type of airgun to residents of Washington DC.
4. Illinois - Unable to ship airguns that shoot 700 fps or higher to anywhere in the state. Unable to ship airguns with a caliber
size over 0.18. Unable to ship any type of airgun to Chicago, IL. Unable to ship blank guns to Chicago, IL.
5. Rhode Island - Unable to ship slingshots to Rhode Island.
6. Virginia - Unable to ship blank guns to Virginia. Unable to ship slingshots to Falls Church, VA.
7. Delaware - Unable to ship slingshots to Dover & Wilmington.
8. Florida - Unable to ship slingshots to St. Augustine.
9. Massachusetts - Unable to ship slingshots to Massachusetts.
10. Minnesota - Unable to ship slingshots to Duluth.
11. South Carolina - Unable to ship slingshots to Charleston.
12. Tennessee - Unable to ship slingshots to Knoxville.
13. Utah - Unable to ship slingshots to Salt Lake County.
14. Residents of Michigan may purchase anything on our site except for pellet guns or BB guns measuring 30 inches or less (overall length). These guns are regulated by Michigan as firearms and require a concealed gun permit or a Michigan state license to purchase a pistol. Blank guns and airsoft guns are NOT included in this restriction regardless of length. They may be purchased without any permit or license.
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